Refund policy

Refund/Exchange & Substitution Policy

JJays Hot Honey is committed to providing a quality product and want you to be as happy with them.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a refund. Please DO NOT return any food product without contacting us first for specific information regarding the return/refund process. 

Refunds (if applicable):

To be eligible for a return, exchange or substitution, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Please check that all items received are what you have ordered. If you have received an INCORRECT item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with or not in their original condition.

No refund given, exchange offered or correspondence will be entered into for:
- Change of mind
- Products that have been opened or tampered with or are not in their original condition.
- Incorrect orders made by the recipient

Due to the wide range of personal taste preferences and food likes/dislikes, we unfortunately do not offer refunds or replacements for products that are “not quite to your liking.”

Damages and issues:

We do our best to minimize product breakage in transit; however, situations may occur during shipping that are out of our control which result in breakage. If your food product arrived damaged or contaminated in any way, please contact us directly and we will do our best to resolve the issue.

Late or missing refunds (if applicable)

If you haven’t received a refund after five (7) business days, we ask that you first check with your bank or Credit Card Company as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund yet, please contact us at jjayshothoney@gmail.com

Shipping

Products should only be shipped to us if you have been instructed to do so, by one of our Customer Service Representatives. You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You can always contact us for any return question at jjayshothoney@gmail.com.